The Walking Dead: Survivors
Global Mobile Privacy Policy
(Last Updated: Nov 1, 2022)
This Privacy Policy applies to the “The Walking Dead: Survivors” app (the “
App”). Unless otherwise stated when we collect your personal information, it does not apply to information collected outside of the App.
This Privacy Policy explains how we collect, store, use, disclose, and manage your personal information.
*Please note that the App is not directed to or appropriate for users under 18 years old.*
You can navigate to the relevant sections of this Privacy Policy using the buttons below.
If you do not [agree] with our Terms of Service, please do not access or use our Application.
WHO WE ARE |
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TYPES OF INFORMATION WE COLLECT |
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CHAT CONTENT |
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HOW WE USE YOUR INFORMATION |
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LEGAL GROUNDS FOR USING YOUR INFORMATION |
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HOW WE SHARE YOUR INFORMATION |
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LINKS TO THIRD PARTY CONTENT |
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SECURITY |
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YOUR PRIVACY RIGHTS |
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DATA RETENTION POLICY |
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INTERNATIONAL DATA TRANSFER |
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CHANGES TO THIS PRIVACY POLICY |
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CONTACT US |
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WHO WE ARE
Beijing Elex Technology Co., Ltd. (“ELEX,”“we,”“our” or “us”) is the operator and controller of the App. We respect the privacy rights of our users (“you”,“users” and “user”).
We are a valid licensee and participating member of the Entertainment Software Rating Board’s Privacy Certified Program (“ESRB Privacy Certified”). To protect your privacy, we have voluntarily undertaken this privacy initiative and have had the App reviewed and ESRB Privacy Certified to meet established online information, collection, use, and disclosure practices. As a licensee of this privacy program, we are subject to audits of the Application and other enforcement and accountability mechanisms administered independently by ESRB Privacy Certified.
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TYPES OF INFORMATION WE COLLECT AND SOURCES OF INFORMATION
ELEX collects information you may provide directly via the Application, certain technical information automatically, and information from third parties. Some of the information we collect may identify you personally (whether alone or in combination). This is considered personal information.
We collect three main sources of personal information: (1) information you provide by interacting with our App; (2) information provided by your device, and (3) information from third-party sites or platforms that you link with your registration account.
The categories of information we collect are identifiers/contact information, demographic information (such as gender and age), commercial information, Internet or other electronic network activity information, geolocation data, audio, electronic, visual or similar information, and inferences drawn from the above.
This includes:
- personal information you provide when you create an account, contact us to request customer support or make a purchase, e.g. first name, surname, country of residence, email address, username, password;
- other personal information you provide when interacting with the App, e.g. information you provide in one-to-one, group, Clan or State chats, photos that you upload as an avatar or to customer support;
- personal information provided to us when you link to a third-party service (e.g. Google/Facebook) with your TWD account, e.g. encrypted ID information that allows us to save your game progress, your name and your profile picture;
- information collected automatically from and about the device(s) you use to access the Application (e.g. Internet Protocol (IP) address, type of device, operating system, language settings, device IDs, mobile advertising IDs (e.g., for Android users, the GPS ADID also known as the “Google Play Services ID for Android”), usage data (including the features of the App you use, and when and how often you use the App), and general location (country and, at times, city). This information is collected automatically using third-party SDKs or software development kits. An SDK is a code embedded in an app that sends information about your use to a server. The SDKs incorporated into the Application are as follows:
If you choose "Ask App Not to Track" of your privacy setting on your device, our third parties and we will not continue to collect and share IDFA(The Identifier for Advertisers) which will be used for targeted advertising and marketing.
You are not obliged to provide us with any personal information. However, only those with an account on the App can use it. In addition, some parts of the App may be unavailable or may not function as intended without relevant personal information being provided (e.g. you will not be able to use the chat function without providing content to the chat; you will not be able to play your game on multiple devices without linking to a Facebook or Google account that is accessible from those devices).
The App should not be used to – and nor do we seek to – capture any sensitive persona date, i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or criminal behavior; genetic data, biometric data, health data; or data concerning a person’s sex life or sexual orientation.
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CHAT CONTENT
Content that you choose to include in chats (e.g. one-on-one chats, State chats, Clan chats, group chats, chats with Customer Service) will be visible to the audience included on your chat. Please do not include anything in a chat that you do not wish the relevant audience to see. [When users are added to an existing chat, they will be able to see any earlier discussion threads.] Please take care whenever you disclose personal information to other users or in non-private forums. We cannot control the way in which others use the information you have posted in these forums. If you believe that another user is improperly collecting or using information about you or other users,please
Contact Us.
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HOW WE USE YOUR INFORMATION
We may use the personal information collected from you or your device(s):
- to operate, manage, and provide you with, the App;
- to process payments and perform services requested by you;
- to communicate with you, including in response to any customer service requests that you make;
- to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages;
- to monitor and analyze aggregate trends, usage and activities;
- to improve the App or other ELEX websites, applications, products, or services (including for internal research and demographic studies);
- to send you messages or personalized information about our games, your scores, new features, contests, special offers, and more, including for marketing and promotional purposes;
- to provide you with targeted advertisements, marketing and promotional materials and to measure their effectiveness where lawful (N.B. you may still view non-targeted marketing in-App even if you choose not to receive targeted marketing);
- to prevent and address fraud, breach of policies or terms, and threats of harm;
- to share information with a third party who takes over any or all of our assets (in which case personal information we hold about you may be one of the assets the third party takes over).
[If you choose to share your personal information with us in connection with a customer service request, we will use that information [solely] to address your customer service request. ]
We may also use this information for other purposes from time to time. Where this is the case, we will only do so where those purposes are compatible with the purposes set out above or (where applicable) for which you provide affirmative consent.
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LEGAL GROUNDS FOR USING YOUR INFORMATION
We process your personal information for the purposes set out in this Privacy Policy. We normally process personal information as necessary to provide the services set out in a contract, when it is in our or a third party’s legitimate interests or where it is required or allowed by applicable laws. We must have a lawful reason for processing your Personal Information. In the Europe, our legal basis will usually be one of the following grounds:
- performance of a contract – where processing is necessary to perform our contract with or provide services to you, for example, processing that we carry out to comply with our obligations under our terms of service;
- legitimate interests – we process your personal information where it is in our or a third party’s legitimate interests and that legitimate interest is not overridden by your interests or your fundamental rights or freedoms. These legitimate interests include:
- responding to your queries and questions;
- ensuring the proper functioning and security of our websites, applications, products and services;
- improving, operating and managing our business and the websites, applications, products and services that we offer, including monitoring and analysing trends for research and development;
- preventing fraud, abuse, online grooming and other criminal activities;
- providing a personalized experience, including tailoring content and resources to your preferences and your device;
- effectively marketing, promoting and advertising our business, our websites, applications, products and services;
- meeting our corporate and social responsibility objectives; and
- enabling our partners to effectively market, promote and advertise their business, websites, applications, products and services.
- consent – if we are relying on consent, we will always explain this to you and obtain a clear, affirmative indication that you consent. Whenever we rely on consent, you have the right to withdraw your consent at any time. If you would like to withdraw your consent to any processing, please Contact Us
- compliance with legal obligations – where processing is necessary to meet our legal or regulatory obligations, such as in the case of disclosures to governmental or regulatory authorities;
- legal claims – where we need to establish, make or defend legal claims; and
- public information – we may process information that you have made public, e.g. in open chat forums.
In limited circumstances, we may also process personal information where it is necessary to protect the vital interests or safety of you or someone else (for example, in the case of a threat of harm) or for reasons that are in the public interest.
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HOW WE SHARE YOUR INFORMATION
We share personal information about you in the circumstances set out below.
- Within Elex’s Group: We may share your information with our related entities, including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing, or technical operations. Where we share your personal information with our affiliates, they handle your personal information in accordance with this Privacy Policy.
- Third Party Providers. We share your information with our third-party service providers, which may include agents, vendors, and consultants, among others. Service providers assist us with operating the App and provide us with other services, including marketing and promotional services. We put in place terms with our third party providers to protect your personal information in accordance with the law.
- Security and Compelled Disclosure. We may share your information to comply with the law or other legal processes, and where required, in response to requests by public authorities, including to meet national security or law enforcement requests. We may also share your information in connection with an investigation of fraud, harassment, intellectual property infringements, or other activity that is illegal, a violation of our policies, or may expose you or us to legal liability. We may also share your information to protect the rights, property, life, health, security, and safety of us, the Application or a third party.
- Mergers or Acquisition. In the event of, or during negotiations of, an actual or proposed merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be shared with ELEX's successors or assigns or other third parties (including professional advisers) involved in the event.
Marketing and Advertising We also share personal information with our Marketing and Advertising Partners in order to market our App and to present advertising in the App as follows:
- Marketing Partners. We share your information, including personal information, with our partners in connection with offering you co-branded services, marketing, promoting, advertising selling or distributing our products or the products of our partners, or engaging in joint marketing activities.
- Advertising Partners. We share your information, including advertising IDs, with third parties for purposes of providing you with advertisements. Our advertising partners include Facebook and Google, but we may use other advertising partners as well.
If you do not want to receive personalized marketing and advertising, you can:
- Ask Adjust to forget your device:https://www.adjust.com/forget-device/
- Ask Appsflyer to forget your device:https://www.appsflyer.com/optout
- Change your settings on Google Play by opening the Google settings app on your device (called Google Settings or Settings, depending on your device) Scroll down and tap Google Tap Ads Switch on Opt out of interest-based ads or Opt out of Ads Personalisation.
- Opt out of personalized ads from Unity Ads that are presented in the game by click ing the privacy icon in the left bottom corner of a Unity ad.
- Opt out of receiving personalized ads in your Facebook account.
We may share aggregated information that does not specifically identify you or de-identified information about you with third parties or affiliates for any purpose, except as prohibited by law.
Except as set out above and in this Privacy Policy, we do not disclose, sell or rent your personal information to any third parties.
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LINKS TO THIRD PARTY CONTENT
The App may contain links to third-party websites or other online services. When you provide information to a third-party website or other online service, that information may be separately collected by the third party and is subject to the third-party site or platform’s privacy practices (and not this Privacy Policy). Privacy choices you have made on the third-party websites or other online services will not apply to our use of the information we have collected directly through the App.
We are not responsible for the content or the privacy policies or practices of any other websites or online services, or for the actions of the companies responsible for those websites and online services. Please review the privacy policies of those websites or online services before providing them with any personal information.
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SECURITY
The security of your information is important to us. We take steps designed to protect the security and integrity of information you provide to us. [We regularly assess our security procedures and implement appropriate new technology and safeguards.] Nevertheless, transmission via the internet is not completely secure and no security measures are impenetrable.
Please also remember that you are responsible for maintaining the secrecy of your passwords and account information. Please be careful and responsible whenever you are online.
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YOUR PRIVACY RIGHTS
Under laws in certain countries (which include countries within the European Economic areas), you may have the following rights:
- Access: you may request details of your personal information and a copy of that personal information.
- Rectification: you may have inaccurate information about you corrected or removed.
- Erasure: you may require certain personal information about you to be deleted from our records.
- Restriction: you may ask us to use your personal information for restricted purposes only.
- Objection: you may object to us processing your personal information where we process your information for our or a third party’s legitimate interests. In addition, you have the right to object to our use of your personal information for purposes of targeted or interest-based advertising at any time, or in certain circumstances where we rely on legitimate interest as the legal basis for our processing. For more information on interest-based advertising and opt-out options, seehttps://youradchoices.com/learn.
- Data portability: you may ask us to transfer the personal information you have given us to you or to someone else in a format that can be read by computer.
- Withdraw consent: You may withdraw any consent you have given us to handle your personal information. If you withdraw your consent, this may impact your ability to use the App or related services, and it will not impact any processing of your personal information that has already taken place.
Please note: Other than your right to object to us using your information for direct marketing, your rights are not absolute. This means they do not always apply in all cases, and if this is the case we will let you know when we respond to your request.
You may exercise or find out more about these rights by using the information in the
Contact Us section below.
CALIFORNIA RESIDENTS
California Consumer Privacy Act
This Privacy Policy complies with the California Consumer Privacy Act (CCPA), which requires that we provide California residents with notice that they have certain rights, how to exercise those rights and that you will not be discriminated against if you exercise these rights.
- You have the right to know about personal information we collect, disclose or sell.
This Privacy Policy contains information regarding the sources from which we collect personal information, which can be found above in the section titled
“Type of Information We Collect and Sources of Information”; business and commercial purposes for which we collect your personal information, which can be found above in the section titled
“How We Use Your Information”; and categories of recipients with whom personal information is shared or sold, which can be found in the section titled
“How We Share Your Information.”
You may request a copy of the personal information we have collected from you and the categories of businesses we have transferred it to by contacting us at
twdsupport@elex.com or by submitting a request at
in the Privacy Hub of the App. We may verify your identity before providing personal information to you.
- You have the right to opt-out of the sale of personal information.
California residents have the right to opt out of the sale of personal information, which is defined in a way that may include the transfer of data to third parties to personalize the ads you see in the App or to market our Apps others. As described above in
“How We Share Your Information", we transfer personal data including identifiers/contact information, demographic information (such as gender and age), commercial information, Internet or other electronic network activity information, geolocation data, audio, electronic, visual or similar information, and inferences drawn from the above to our Marketing and Advertising partners listed in
“Marketing and Advertising” and you may opt-out directly through those partners as described.
You or your authorized agent may also opt out of the 'sale' of your information by contacting us at
twdsupport@elex.com or by submitting a request
in the Privacy Hub of the App, and we will not transfer your personal information after you opt-out to our advertising partners. You will still see ads in the game, they will just be less relevant to you.
- You may request deletion of personal information
You can delete all personal information we have about you by accessing the settings in your game or by submitting a request
in the Privacy Hub of the App.
- You will not be treated with discrimination should you exercise these rights.
For any questions or concerns about our Privacy Policy or practices, please contact us at
twdsupport@elex.com
California Shine the Light Law
If you are a resident of California, section 1798.83 of the California Civil Code allows you to request information about the disclosure of your personal information to third parties for their direct marketing purposes. You may submit such a request in writing to:
ELEX
97 E. Brokaw Road, Suite 310, Room M
San Jose, CA 95112
ATTN: Privacy
DO NOT TRACK
Your browser may allow you to set a "do not track" (DNT) signal indicating that you do not wish your online activity to be tracked. Currently, our system does not support DNT signal headers that we may receive. However, the choices that we provide you concerning collection and use of your personal information will continue to operate as described in this Privacy Policy.
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DATA RETENTION POLICY
We set retention periods for personal information taking into account the following criteria:
the purpose for which it was collected;
- how long it is reasonable to keep records to show we have met the obligations we have to you and by law;
- any time limits for making a claim or for relevant proceedings; and
- any retention periods for information that are required or permitted by law or recommended by regulators, industry bodies or associations.
[If you have not logged into or used the Application for 150 consecutive natural days and on the condition that your Castle level is less than or equal to level 10 and you have not made any in-game top-ups, we will generally either delete it or anonymize it so that it cannot be linked back to you. Any personal information you provide in connection with a customer service request or inquiry will be generally deleted by our third-party service provider one year from the date of your request or inquiry.]
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INTERNATIONAL DATA TRANSFER
Our games are played online by players around the world, using global platforms and systems. This means that your personal information may be transferred outside of your home country, including outside the European Economic Area (EEA).
Not all countries will have data-protection laws in place that are similar to those in your home country. For example, if you are in Europe, your data may be transferred to a country that the European Commission does not recognize as providing an adequate level of data protection.
Personal data collected from individuals, including those in the EEA, is stored on servers located in the United States and the Netherlands. [We have verified that our Cloud Service Provider and data processors (where applicable) are certified under the EU-U.S. Privacy Shield Framework. For additional information, please click
https://www.ibm.com/privacy/privacy-shield.]
When we transfer your personal information to another country, we take steps to ensure that appropriate protections are in place in line with data-protection laws. Often, this protection is set out under a contract with the organization who receives that information. If you would like more details about the safeguards in place to ensure appropriate protection for international transfers of personal information, please
Contact Us.
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CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time. The Privacy Policy will indicate the date it was last updated. If we make a material change in the way we handle your personal information, we will provide you with additional notice by sending you an email at the last email address we have for you, if any, or by prominently posting notice of the change on the App. If you do not agree with any changes we make to the Privacy Policy, please stop using the App.
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CONTACT US
If you have any comments, questions or complaints regarding this Privacy Policy or our privacy practices, or other GDPR-related matters in the EU please contact us using any of the following methods:
ELEX
97 E. Brokaw Road, Suite 310, Room M
San Jose, CA 95112
Customer Service:
twdsupport@elex.com
Privacy Issues:
twdsupport@elex.com
EU/EEA Representative
The nominated Representative for data protection matters within the EEA, pursuant to Article 27 of Regulation (EU) 2016/679 (the General Data Protection Regulation, or GDPR) is:
Adaptant Solutions AG
Rosenheimer Str. 139
81671 Munich
Germany
compliance-elex@adaptant.io
Inquiries may also be submitted through Adaptant’s contact form at
https://www.adaptant.io/contacts-locations/.
ESRB Privacy Certified and Supervisory Authorities
As previously mentioned, ELEX is a licensee of the ESRB’s Privacy Certified Program. If you believe we have not adequately responded to your privacy-related inquiry or complaint, you may contact ESRB Privacy Certified at: ESRB, privacy@esrb.org.
You also have a right to make a complaint to your local based in the country or territory where you live, you work or the matter you are complaining about took place. A list of the European Union’s privacy supervisory authorities can be found here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
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The Walking Dead: Survivors
Global Mobile Privacy Policy
(Last Updated: Nov 1, 2022)
This Privacy Policy applies to the “The Walking Dead: Survivors” app (the “
App”). Unless otherwise stated when we collect your personal information, it does not apply to information collected outside of the App.
This Privacy Policy explains how we collect, store, use, disclose, and manage your personal information.
*Please note that the App is not directed to or appropriate for users under 18 years old.*
You can navigate to the relevant sections of this Privacy Policy using the buttons below.
If you do not [agree] with our Terms of Service, please do not access or use our Application.
WHO WE ARE |
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NOTE TO PARENTS |
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TYPES OF INFORMATION WE COLLECT |
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CHAT CONTENT |
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HOW WE USE YOUR INFORMATION |
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LEGAL GROUNDS FOR USING YOUR INFORMATION |
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HOW WE SHARE YOUR INFORMATION |
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LINKS TO THIRD PARTY CONTENT |
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SECURITY |
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YOUR PRIVACY RIGHTS |
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DATA RETENTION POLICY |
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INTERNATIONAL DATA TRANSFER |
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CHANGES TO THIS PRIVACY POLICY |
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CONTACT US |
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WHO WE ARE
Beijing Elex Technology Co., Ltd. (“ELEX,”“we,”“our” or “us”) is the operator and controller of the App. We respect the privacy rights of our users (“you”,“users” and “user”).
We are a valid licensee and participating member of the Entertainment Software Rating Board’s Privacy Certified Program (“ESRB Privacy Certified”). To protect your privacy, we have voluntarily undertaken this privacy initiative and have had the App reviewed and ESRB Privacy Certified to meet established online information, collection, use, and disclosure practices. As a licensee of this privacy program, we are subject to audits of the Application and other enforcement and accountability mechanisms administered independently by ESRB Privacy Certified.
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NOTE TO PARENTS
The App is not directed to or appropriate for users under 18 years old (“Children” or “Child”). We do not knowingly collect or store personal information from Children. However, we do collect information, including personal information, from all users of the Application, as explained further in
Personal Information and Its Use below. If you believe we may have unintentionally collected personal information from your Child, please
Contact Us immediately.
In addition, we urge you to instruct your Children to never give out their real names, addresses, phone numbers, or other personal information when online, unless you have given them permission to do so. We also recommend you familiarize yourself with the parental controls available on the devices you provide to your Child (e.g., mobile phones and tablets) and keep a watchful eye on your Child’s online activity. Please
Contact Us immediately if you have any concerns.
[Parents/guardians are jointly and severally liable for all acts (including purchases and payments in the Application) and omissions of their Children aged under 18 years when using the Application.]
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TYPES OF INFORMATION WE COLLECT AND SOURCES OF INFORMATION
ELEX collects information you may provide directly via the Application, certain technical information automatically, and information from third parties. Some of the information we collect may identify you personally (whether alone or in combination). This is considered personal information.
We collect two main types of information: (1) information you provide by interacting with our App; (2) information provided by your device. This includes:
- personal information you provide when you create an account, contact us to request customer support or make a purchase, e.g. first name, surname, country of residence, email address, username, password;
- other personal information you provide when interacting with the App, e.g. information you provide in one-to-one, group, Clan or State chats, photos that you upload as an avatar or to customer support;
- personal information provided to us when you link to a third-party service (e.g. Google/Facebook) with your TWD account, e.g. encrypted ID information that allows us to save your game progress, your name and your profile picture;
- information collected automatically from and about the device(s) you use to access the Application (e.g. Internet Protocol (IP) address, type of device, operating system, language settings, device IDs, mobile advertising IDs (e.g., for Android users, the GPS ADID also known as the “Google Play Services ID for Android”), usage data (including the features of the App you use, and when and how often you use the App), and general location (country and, at times, city). This information is collected automatically using third-party SDKs or software development kits. An SDK is a code embedded in an app that sends information about your use to a server. The SDKs incorporated into the Application are as follows:
You are not obliged to provide us with any personal information. However, only those with an account on the App can use it. In addition, some parts of the App may be unavailable or may not function as intended without relevant personal information being provided (e.g. you will not be able to use the chat function without providing content to the chat; you will not be able to play your game on multiple devices without linking to a Facebook or Google account that is accessible from those devices).
The App should not be used to – and nor do we seek to – capture any sensitive persona date, i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or criminal behavior; genetic data, biometric data, health data; or data concerning a person’s sex life or sexual orientation.
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CHAT CONTENT
Content that you choose to include in chats (e.g. one-on-one chats, State chats, Clan chats, group chats, chats with Customer Service) will be visible to the audience included on your chat. Please do not include anything in a chat that you do not wish the relevant audience to see. [When users are added to an existing chat, they will be able to see any earlier discussion threads.] Please take care whenever you disclose personal information to other users or in non-private forums. We cannot control the way in which others use the information you have posted in these forums. If you believe that another user is improperly collecting or using information about you or other users,please
Contact Us.
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HOW WE USE YOUR INFORMATION
We may use the personal information collected from you or your device(s):
- to operate, manage, and provide you with, the App;
- to process payments and perform services requested by you;
- to communicate with you, including in response to any customer service requests that you make;
- to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages;
- to monitor and analyse trends, usage and activities [at an aggregated level];
- to improve the App or other ELEX websites, applications, products, or services (including for internal research and demographic studies);
- to send you messages or personalized information about our games, your scores, new features, contests, special offers, and more, including for marketing and promotional purposes;
- [where you choose to allow targeted marketing], to provide you with targeted advertisements, marketing and promotional materials and to measure their effectiveness (N.B. you may still choose to view non-targeted marketing in-App even if you choose not to receive targeted marketing);
- to prevent and address fraud, breach of policies or terms, and threats of harm;
- to share information with a third party who takes over any or all of our assets (in which case personal information we hold about you may be one of the assets the third party takes over).
[If you choose to share your personal information with us in connection with a customer service request, we will use that information [solely] to address your customer service request. ]
We may also use this information for other purposes from time to time. Where this is the case, we will only do so where those purposes are compatible with the purposes set out above or (where applicable) for which you provide affirmative consent.
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LEGAL GROUNDS FOR USING YOUR INFORMATION
We process your personal information for the purposes set out in this Privacy Policy. We normally process personal information as necessary to provide the services set out in a contract, when it is in our or a third party’s legitimate interests or where it is required or allowed by applicable laws. We must have a lawful reason for processing your Personal Information. In the Europe, our legal basis will usually be one of the following grounds:
- performance of a contract – where processing is necessary to perform our contract with or provide services to you, for example, processing that we carry out to comply with our obligations under our terms of service;
- legitimate interests – we process your personal information where it is in our or a third party’s legitimate interests and that legitimate interest is not overridden by your interests or your fundamental rights or freedoms. These legitimate interests include:
- responding to your queries and questions;
- ensuring the proper functioning and security of our websites, applications, products and services;
- improving, operating and managing our business and the websites, applications, products and services that we offer, including monitoring and analysing trends for research and development;
- preventing fraud, abuse, online grooming and other criminal activities;
- providing a personalized experience, including tailoring content and resources to your preferences and your device;
- effectively marketing, promoting and advertising our business, our websites, applications, products and services;
- meeting our corporate and social responsibility objectives; and
- enabling our partners to effectively market, promote and advertise their business, websites, applications, products and services.
- consent – if we are relying on consent, we will always explain this to you and obtain a clear, affirmative indication that you consent. Whenever we rely on consent, you have the right to withdraw your consent at any time. If you would like to withdraw your consent to any processing, please Contact Us
- compliance with legal obligations – where processing is necessary to meet our legal or regulatory obligations, such as in the case of disclosures to governmental or regulatory authorities;
- legal claims – where we need to establish, make or defend legal claims; and
- public information – we may process information that you have made public, e.g. in open chat forums.
In limited circumstances, we may also process personal information where it is necessary to protect the vital interests or safety of you or someone else (for example, in the case of a threat of harm) or for reasons that are in the public interest.
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HOW WE SHARE YOUR INFORMATION
We share information about you in the circumstances set out below.
- Within Elex’s Group: We may share your information with our related entities, including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing, or technical operations. Where we share your personal information with our affiliates, they handle your personal information in accordance with this Privacy Policy.
- Third Party Providers. We share your information with our third-party service providers, which may include agents, vendors, and consultants, among others. Service providers assist us with operating the App and provide us with other services, including marketing and promotional services. We put in place terms with our third party providers to protect your personal information in accordance with the law.
- Other Partners.We may share your information, including personal information, with our partners in connection with offering you co-branded services, marketing, promoting, advertising selling or distributing our products or the products of our partners, or engaging in joint marketing activities.
- Advertising Partners.We may share your information, including advertising IDs, with third parties for purposes of providing you with advertisements. Our advertising partners include Facebook and Google, but we may use other advertising partners as well.
- Security and Compelled Disclosure. We may share your information to comply with the law or other legal processes, and where required, in response to requests by public authorities, including to meet national security or law enforcement requests. We may also share your information in connection with an investigation of fraud, harassment, intellectual property infringements, or other activity that is illegal, a violation of our policies, or may expose you or us to legal liability. We may also share your information to protect the rights, property, life, health, security, and safety of us, the Application or a third party.
- Mergers or Acquisition. In the event of, or during negotiations of, an actual or proposed merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be shared with ELEX's successors or assigns or other third parties (including professional advisers) involved in the event.
We may share aggregated information that does not specifically identify you or de-identified information about you with third parties or affiliates for any purpose, except as prohibited by law.
Except as set out above and in this Privacy Policy, we do not disclose, sell or rent your personal information to any third parties.
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LINKS TO THIRD PARTY CONTENT
The App may contain links to third-party websites or other online services. When you provide information to a third-party website or other online service, that information may be separately collected by the third party and is subject to the third-party site or platform’s privacy practices (and not this Privacy Policy). Privacy choices you have made on the third-party websites or other online services will not apply to our use of the information we have collected directly through the App.
We are not responsible for the content or the privacy policies or practices of any other websites or online services, or for the actions of the companies responsible for those websites and online services. Please review the privacy policies of those websites or online services before providing them with any personal information.
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SECURITY
The security of your information is important to us. We take steps designed to protect the security and integrity of information you provide to us. [We regularly assess our security procedures and implement appropriate new technology and safeguards.] Nevertheless, transmission via the internet is not completely secure and no security measures are impenetrable.
Please also remember that you are responsible for maintaining the secrecy of your passwords and account information. Please be careful and responsible whenever you are online.
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YOUR PRIVACY RIGHTS
Under laws in certain countries (which include countries within the European Economic areas), you may have the following rights:
- Access: you may request details of your personal information and a copy of that personal information.
- Rectification: you may have inaccurate information about you corrected or removed.
- Erasure: you may require certain personal information about you to be deleted from our records.
- Restriction: you may ask us to use your personal information for restricted purposes only.
- Objection: you may object to us processing your personal information where we process your information for our or a third party’s legitimate interests. In addition, you have the right to object to our use of your personal information for purposes of targeted or interest-based advertising at any time, or in certain circumstances where we rely on legitimate interest as the legal basis for our processing. For more information on interest-based advertising and opt-out options, seehttps://youradchoices.com/learn.
- Data portability: you may ask us to transfer the personal information you have given us to you or to someone else in a format that can be read by computer.
- Withdraw consent: You may withdraw any consent you have given us to handle your personal information. If you withdraw your consent, this may impact your ability to use the App or related services, and it will not impact any processing of your personal information that has already taken place.
Please note: Other than your right to object to us using your information for direct marketing, your rights are not absolute. This means they do not always apply in all cases, and if this is the case we will let you know when we respond to your request.
You may exercise or find out more about these rights by using the information in the
Contact Us section below.
CALIFORNIA RESIDENTS
If you are a resident of California, section 1798.83 of the California Civil Code allows you to request information about the disclosure of your personal information to third parties for their direct marketing purposes. You may submit such a request in writing to:
ELEX
97 E. Brokaw Road, Suite 310, Room M
San Jose, CA 95112
ATTN: Privacy
DO NOT TRACK
Your browser may allow you to set a "do not track" (DNT) signal indicating that you do not wish your online activity to be tracked. Currently, our system does not support DNT signal headers that we may receive. However, the choices that we provide you concerning collection and use of your personal information will continue to operate as described in this Privacy Policy.
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DATA RETENTION POLICY
We set retention periods for personal information taking into account the following criteria:
the purpose for which it was collected;
- how long it is reasonable to keep records to show we have met the obligations we have to you and by law;
- any time limits for making a claim or for relevant proceedings; and
- any retention periods for information that are required or permitted by law or recommended by regulators, industry bodies or associations.
[If you have not logged into or used the Application for 150 consecutive natural days and on the condition that your Castle level is less than or equal to level 10 and you have not made any in-game top-ups, we will generally either delete it or anonymize it so that it cannot be linked back to you. Any personal information you provide in connection with a customer service request or inquiry will be generally deleted by our third-party service provider one year from the date of your request or inquiry.]
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INTERNATIONAL DATA TRANSFER
Our games are played online by players around the world, using global platforms and systems. This means that your personal information may be transferred outside of your home country, including outside the European Economic Area (EEA).
Not all countries will have data-protection laws in place that are similar to those in your home country. For example, if you are in Europe, your data may be transferred to a country that the European Commission does not recognize as providing an adequate level of data protection.
Personal data collected from individuals, including those in the EEA, is stored on servers located in the United States and the Netherlands. [We have verified that our Cloud Service Provider and data processors (where applicable) are certified under the EU-U.S. Privacy Shield Framework. For additional information, please click
https://www.ibm.com/privacy/privacy-shield.]
When we transfer your personal information to another country, we take steps to ensure that appropriate protections are in place in line with data-protection laws. Often, this protection is set out under a contract with the organization who receives that information. If you would like more details about the safeguards in place to ensure appropriate protection for international transfers of personal information, please
Contact Us.
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CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time. The Privacy Policy will indicate the date it was last updated. If we make a material change in the way we handle your personal information, we will provide you with additional notice by sending you an email at the last email address we have for you, if any, or by prominently posting notice of the change on the App. If you do not agree with any changes we make to the Privacy Policy, please stop using the App.
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CONTACT US
If you have any comments, questions or complaints regarding this Privacy Policy or our privacy practices, or other GDPR-related matters in the EU please contact us using any of the following methods:
ELEX
97 E. Brokaw Road, Suite 310, Room M
San Jose, CA 95112
Customer Service:
twdsupport@elex.com
Privacy Issues:
twdsupport@elex.com
EU/EEA Representative
The nominated Representative for data protection matters within the EEA, pursuant to Article 27 of Regulation (EU) 2016/679 (the General Data Protection Regulation, or GDPR) is:
Adaptant Solutions AG
Rosenheimer Str. 139
81671 Munich
Germany
compliance-elex@adaptant.io
Inquiries may also be submitted through Adaptant’s contact form at
https://www.adaptant.io/contacts-locations/.
ESRB Privacy Certified and Supervisory Authorities
As previously mentioned, ELEX is a licensee of the ESRB’s Privacy Certified Program. If you believe we have not adequately responded to your privacy-related inquiry or complaint, you may contact ESRB Privacy Certified at: ESRB, privacy@esrb.org.
You also have a right to make a complaint to your local based in the country or territory where you live, you work or the matter you are complaining about took place. A list of the European Union’s privacy supervisory authorities can be found here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
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個人情報保護方針
本個人情報保護方針は、Elex株式会社（以下「当社」といいます。）が提供するアプリケーション「ウォーキング・デッド：サバイバー」（以下「本アプリ」といいます。）に関するサービス（以下「本サービス」といいます。）のご利用にあたり、本アプリの登録ユーザーの皆様（以下「お客様」といいます。）に適用される利用規約の一部を構成しており、利用者が本サービスを利用するときに適用されます。本サービスにおいて利用者から取得した個人情報は、本個人情報保護方針に従って管理されます。
また、本サービスの利用者以外の方には適用されません。
本サービスをご利用になる方は、本個人情報保護方針に同意する前に、必ず全文お読み下さいますようお願い致します
第1条 当社が取得する情報及びその取得方法
- お客様から直接取得する情報（お客様による提供）
- 氏名、ユーザー名又はニックネーム
- メールアドレス
- アカウントへのアクセス者の本人確認に必要なパスワードその関連する情報
- ユーザープロフィール
- アンケートに関する情報
- 端末情報（自動取得）
お客様が端末又は携帯端末上で本サービスを利用する場合、当社は、端末識別子、携帯端末識別子及びＩＰアドレスを取得します。また、当社は、お客様が端末に関連付けた名前、端末の種類、電話番号、国、及びユーザー名、若しくはメールアドレスなど、利用者が提供することを選択したその他のあらゆる情報を取得します。
- 位置情報（自動取得）
お客様が端末又は携帯端末上で本サービスを利用し、そこで位置情報を提供することを認めた場合、当社は、お客様の現在地に関する情報を取得します。
- 支払情報（自動取得）
お客様が本サービス内の仮想通貨その他の景品の購入又は仮想アイテムを使用するためのライセンスを当社から直接購入する場合、当社は住所及びメールアドレスなど決済処理に必要な情報を取得します。第三者の決裁サービス（Apple Inc.、Google Inc.を含みますが、これらに限られません。）がお客様の購入を処理する場合は、お客様から決済サービス会社に提供された請求情報、支払情報を当社が取得する場合があります。
- カスタマーサポートに関する情報（自動取得）
当社カスタマーサポートチームによるサポートを受ける場合、お客様が提供する連絡先情報（氏名、メールアドレスを含みますが、これらに限られません。）、サービス上のアクティビティに関する情報、及び利用者ＩＤ番号を取得、保管することがあります。また、サポートの際のやり取り及びその中に含まれる情報も保管することがあります。
- コミュニケーション情報（自動取得）
お客様が本サービス上において、他の利用者とコミュニケーションをとり、情報を共有する一定の活動に参加した場合、当社は、これらのコミュニケーションの情報のアーカイブを記録、保管することがあります。
第2条 利用目的
当社は、取得した利用者の情報を以下の目的のために利用します。
- 本サービスの提供のため
- 料金請求、課金計算のため
- 本人確認、認証サービスのため
- 本サービスの動向調査のため
- 本サービス改善のため
- 新サービスの開発のため
- ポイント加算及びポイント交換のため
- システムメンテナンス、不具合対応のため
- カスタマーサポート、技術サポートの提供、お客様からの問い合わせ対応のため
- 不正行為又は違法となる可能性のなる行為を防止し、利用規約を施行するため
- 紛争、訴訟などへの対応のため
Google Playユーザーである場合、Google Playの規則に従って登録およびログインシステムを通じてゲームにログインします。ゲームにログインする際に提出されるGoogle Playの個人情報には【アカウント名、ユーザーアバター、メールアドレス】が含まれます。上記の個人情報の使用目的は【ユーザーのグーグルゲームアカウント内でゲームのアクティビティ記録を作成、削除、修正し、デバイス間のゲーム同期やソーシャル共有などの機能を実現すること】に限られています。
第3条 第三者提供
当社は以下の場合、お客様の情報を第三者と共有する場合があります。
- お客様の同意を得た場合
当社は、お客様の同意を得た場合、お客様の情報（個人情報を含む場合があります。）を第三者である会社、組織、個人に提供する場合があります。
- 第三者サービス提供者との共有
支払処理、データ分析、メール送信、カスタマーサービスなどを当社の代理で行うサービスを提供する第三者、又は当社のマーケティングサポートを行う第三者に対して、お客様の情報を提供します。なお、この場合、当社は、全ての第三者サービス提供者に対して、開示情報の秘密を保持し、当社の代理でサービスを提供する以外の目的にお客様の情報を使用しないように指示するものとします。
- 外部サービスとの連携のための共有
当社は、Facebook、Googleアカウントその他の外部サービスとの連携又は外部サービスを利用した認証にあたり、当該外部サービス運営会社に利用者の情報を提供することがあります。
- 法律上・公官庁からの開示要求に基づく共有
裁判所、警察、税務署、消費者センター、その他の法律や条例などで認められた権限を持つ機関から要請がある場合には、これに応じてお客様の許可なく情報を開示させていただくことがあります。
- 売却又は合併に基づく共有
当社が組織再編、合併又は譲渡をした場合、当社が取得した個人情報の全部又は一部を関係者に移転することがあります。
第4条 取得した情報の破棄
当社が取得した個人情報は、当社による通常の事業運営に照らして、合理的に不要と判断される時点で破棄します。
データ保持ポリシー
当社は、以下の基準を考慮し、個人情報の保存期間を設定いたします。
個人情報の収集の目的；
- 当社がお客様や法律上の義務を果たしたことを示すために、記録を保持することが妥当な期間
- 請求または関連手続きのための期限
- 法律で要求または許可されている、あるいは規制当局、業界団体または協会が推奨する情報の保存期間
[お客様が本アプリに連続150日間未ログインまたはご使用せず、かつお客様のタウンホールのレベルが10以下であり、ゲーム内のチャージを行っていない場合、当社は通常、お客様の情報を削除するか、お客様と関連づけられないように匿名化いたします。カスタマーサービスのご依頼またはお問い合わせに関連して提供された個人情報は、通常、ご依頼またはお問い合わせの日から1年後に当社の第三者サービスプロバイダーによって削除されます]。
第5条 情報提供の停止方法
本アプリによる情報送信を停止したい場合には、本アプリをアンインストールしてください。>
第6条 個人情報取扱い管理者及び問い合わせ先
Elex株式会社 メディア事業部 ウォーキング・デッド：サバイバー担当
問い合わせ先
本個人情報保護方針に関する問い合わせは、当社（twdjp@elex.com）にご連絡ください。
Elex株式会社 (Elex CO., LTD.)
東京都港区南青山2-23-8 外苑ビル 6階
03−6807−4016
第7条 個人情報保護方針の改定
当社は、本個人情報保護方針を随時更新することがあります。本個人情報保護方針の改定は、本アプリ又は本アプリの公式サイトに掲示します。本個人情報保護方針の改定は、本アプリ又は本アプリの公式サイトに掲示した時点から適用されるものとします。
개인정보취급방침
Galaxy Play Technology Limited (이하 ‘회사’라 합니다)는 회원의 개인정보보호를 적극적으로 보호하며, “정보통신망 이용촉진 및 정보보호 등에 관한 법률”, “개인정보보호법”, “위치정보의 보호 및 이용에 관한 법률” 및 유관기관이 제정한 지침 등 법령을 준수하고 있습니다.
‘회사’는 본 개인정보처리(취급)방침을 통해 회원이 제공하는 개인정보가 어떠한 용도와 방식으로 이용되고 있는지, ‘회사’가 회원의 개인정보를 보호하기 위해 어떠한 노력을 기울이고 있는지를 알려드리고자 합니다.
제1조 수집·이용하는 개인정보의 항목 및 수집 방법
회사는 회원 등록, 회원의 원활한 문의 대응, 각종 서비스 제공 등의 기본적인 서비스 제공을 위한 필수 정보와 보다 충실한 서비스의 제공을 위하여 필요한 임의 정보는 분할하여, 이하와 같은 개인정보를 수집하고 있습니다.
1. 수집/이용하는 개인정보 항목
①계정 생성 및 로그인 서비스 제공, 원활한 고객상담을 위해 아래의 개인 정보를 수집 및 이용합니다. (단, 일부 게임의 경우 로그인 서비스만 제공하며 개인 정보를 수집 • 저장하지 않음)
- Galaxy Play Technology Limited계정: 이메일주소, 닉네임, 패스워드.
- 페이스북: 회원식별자번호, 프로필, 닉네임, 페이스북 친구 목록.
- 구글: 회원식별자번호, 프로필, 닉네임.
- 애플: 회원식별자번호, 프로필, 닉네임.
②이벤트 프로모션에 참여하거나 제세공과금, 고객상담 및 선택형 서비스를 이용하려는 경우 회원의 별도 동의 하에 아래의 정보를 수집할 수 있습니다.
- 성명, 생년월일, 휴대전화 번호, 전자우편 주소, SNS ID, 성별, 지역
- 상품권 결제 제휴사의 ID, 연계정보(CI)
③이벤트 당첨자의 제세공과금 부과를 위한 경우, 회원의 별도 동의 하에 아래의 정보를 수집할 수 있습니다.
- 주민등록번호, 신분증 사본, 은행명, 예금주명
④연령 확인 또는 관련 법률 준수를 위해 본인인증이 필요한 경우, 회원의 별도 동의하에 아래의 정보를 수집할 수 있습니다.
- 암호화된 개인식별정보(CI), 중복가입 확인 정보(DI), 성명, 생년월일, 성별, 내외국인 정보
⑤서비스 이용과정에서 아래와 같은 정보들이 생성되어 수집될 수 있습니다.
- 서비스 이용 기록, 접속 로그, 결제 기록, IP주소
- 휴대전화 번호, 모바일 기기 모델명, 통신사 정보, OS 정보 및 버전, 기기 식별 번호(UDID), 맥어드레스, 단말기 언어 및 국가 정보
- PC 메모리 사용 프로그램
2. 개인 정보 수집 방법
- 홈페이지 및 디바이스, 서면, 팩스, 고객센터의 메일 및 전화를 통한 수집
- 1:1 상담 문의 및 이용자가 직접 입력
- 제휴사로부터의 제공
- 생성 정보 수집 툴을 통한 수집
- 프로모션 및 이벤트 진행을 위해서는 별도의 동의절차를 통해 수집
이용자는 위 개인 정보의 수집·이용을 거부할 수 있습니다. 다만, 개인 정보의 수집·이용을 거부할 경우 서비스 일부 또는 전체의 이용이 어려울 수 있습니다.
제2조 개인 정보의 수집·이용 목적
회사가 수집하는 개인정보의 이용목적은 아래와 같습니다.
①모바일 게임 이용 시 수집하는 정보의 이용목적
- 게임 서비스 제공 계약의 이행 및 요금정산, 고객관리 및 부정이용 방지, 신규 서비스 개발을 위한 통계자료 작성, 마케팅 또는 광고의 활용
②자동 생성·수집되는 정보의 이용목적
- 신규 서비스 개발 또는 특화, 편의성 및 서비스 개선, 광고 게재, 접속 빈도 등 서비스 이용에 대한 통계, 분쟁 또는 이용, 불만 등에 대한 민원처리, 불량 이용자 이용제한 등
③유료서비스 이용 시 수집하는 정보의 이용목적
- 본인확인 및 요금 결제 정보 확인
구글 플랫폼의 게임 사용자라면 구글 플랫폼의 규칙과 로그인 시스템에 따라 게임에 로그인한다. 게임에 로그인할 때 제출하는 구글 플랫폼 개인 정보에는【계정명, 사용자 프로필, 이메일 주소】가 포함된다. 상기 개인 데이터를 사용하는 목적은 【사용자 구글 게임 계정의 게임 활동 기록 생성/삭제/수정, 서로 다른 장비 간의 게임 동기화, 소셜 공유 등 기능】에 한정된다.
제3조 개인 정보의 보유 및 이용기간
회사는 이용자의 개인정보를 동의 받은 기간 동안 보유하고 이용하며 개인정보의 수집 및 이용목적이 달성되거나 보유기간 만료 시 지체없이 파기하는 것을 원칙으로 합니다.
단, 회원 탈퇴 등으로 인해 수집 및 이용 동의가 철회되거나 개인정보 도용 등에 따라 피해자 보호가 필요할 경우 내부 정산 처리 또는 피해 복구를 위해 최대 14일간 정보를 한시적으로 보유할 수 있으며 만약 타 서비스와 연계된 경우 최대 30일간 보유한 후 재생할 수 없는 방법으로 완전히 파기합니다.
또한 마지막 접속 이후 1년 동안 접속 이력이 없는 장기 미 이용자의 개인정보는 안전한 방법을 통해 해당 정보를 별도 보관하거나 파기하는 등의 조치를 취합니다. 이러한 경우 개인정보 유효기간 만료일과 조치가 취해지는 개인정보 항목에 대해 조치일 30일 전까지 이용자에게 통지하며 게임 서비스를 계속 이용하시고자 하는 경우 마지막 로그인 1년 이내에 재 로그인 하시기를 요청 드립니다.
이 외에 수집 목적 또는 제공 받은 목적이 달성된 경우에도 상법 등 법령의 규정에 의하여 보존할 필요성이 있는 경우, 내부방침 및 기타 관련법령에 의한 정보보호 사유가 있는 경우 회사는 관련법령에서 정한 일정한 기간 동안 회원정보를 보관합니다. 이 경우 회사는 보관하는 정보를 그 보관의 목적으로만 이용하며 보존기간은 아래와 같습니다.
①계약 또는 청약철회 등에 관한 기록
-보존 이유 : 전자상거래 등에서의 소비자보호에 관한 법률
-보존 기간 : 5년
②대금 결제 및 재화 등의 공급에 관한 기록
-보존 이유 : 전자상거래 등에서의 소비자보호에 관한 법률
-보존 기간 : 5년
③ 소비자의 불만 또는 분쟁처리에 관한 기록
-보존 이유 : 전자상거래 등에서의 소비자보호에 관한 법률
-보존 기간 : 3년
④ 로그인 등 서비스 이용 기록
-보존 이유 : 통신비밀 보호법
-보존 기간 : 3개월
⑤ 표시 및 광고에 관한 기록
- 보존 근거 : 전자상거래 등에서의 소비자보호에 관한 법률
- 보존 기간 : 6개월
제4조 데이터 저장 정책
유저의 개인 데이터 저장 기간을 정할때 아래와 같은 규칙을 준수합니다.
데이터 수집 목적:
- 저장의 합리적인 기한을 기록함으로써, 당사가 이미 귀하에게 져야 할 의무와 법률이 규정한 의무를 이행했음을 알려드립니다.
- 청구 또는 관련 소송을 제기할 수 있는 모든 기한 및,
- 법률이 요구하거나 허용하거나 규제 기관, 산업 조직 또는 협회에서 권장하는 모든 정보 보유 기간입니다.
[150일 연속 로그인하지 않거나 본 앱을 사용하지 않고 시청 등급이 10등급 이하이며 게임 내 충전하지 않은 경우 계정 정보를 삭제하거나 익명 처리하여 연동 해제하는 것이 일반적입니다.당사의 제3자 서비스 제공업체는 고객 서비스 요청 또는 문의와 관련하여 제공한 개인정보를 요청 또는 문의일로부터 1년 이내에 삭제합니다.]
제5조 개인 정보의 취급 위탁
회사는 서비스 향상을 위해서 아래와 같이 개인 정보의 취급을 위탁하고 있습니다. 회사는 관계법령에 따라 개인 정보 취급 위탁 시 개인정보가 안전하게 관리될 수 있도록 필요한 사항을 규정, 운영하고 있습니다.
위탁업체명 : echokingdom,Inc
위탁업무내용 : 서비스 운영, 고객상담 지원, 이벤트 진행
위탁업체명 : ㈜더매버릭스
위탁업무내용 : 이벤트 경품 지급 업무(연락, 배송 등)
위탁업체명 : (주)엠포플러스
위탁업무내용 : 이벤트 및 게임 관련 소식 알림톡/LMS 발송 인증 문자 발송
수집되는 개인 정보: 휴대폰 번호(게임 런칭이후 일괄 삭제되어 보관되지 않습니다.)
제6조 개인 정보의 국외이전
회사는 디바이스 게임 서비스 이행을 위해 아래와 같이 개인정보를 국외로 이전하고 있습니다.
① 이전되는 개인정보 항목:
- 로그인 정보, 서비스 이용 기록
② 개인정보가 이전되는 국가, 이전일시 및 이전방법:
- 이전 국가: 중국 홍콕
- 이전 일시: 조항 동의 시 수시 이전
- 이전 방법: 암호화 후 네트워크 전송
③ 개인정보를 이전받는 자의 성명(법인인 경우에는 그 명칭 및 정보관리책임자의 연락처)
- 이전 받는 자: Galaxy Play Technology Limited
- 담당자 연락처: jinxuelong@elex-tech.com
④ 개인정보를 이전받는 자의 개인정보 이용목적 및 보유ㆍ이용 기간
- 이용 목적: 운영 및 관리를 통한 게임 서비스 유지
- 보유ㆍ이용 기간: 해당 어플리케이션 서비스 종료이후 12개월간
제7조 개인 정보의 공유 및 제공
회사는 회원의 개인 정보를 수집 시 고지한 목적 내에서 사용하며, 원칙적으로 회원의 사전 동의 없이는 회원의 개인 정보를 외부에 공개하지 않습니다. 다만, 아래의 경우에는 예외로 합니다.
①회원이 사전에 공개에 동의한 경우
②홈페이지에 게시한 서비스 이용약관이나 기타 회원 서비스 등 이용약관 또는 정책을 위반한 경우
③서비스를 이용하여 타인에게 정신적, 물질적 피해를 줌으로써 그에 대한 법적인 조치를 취하기 위하여 개인 정보를 공개해야 한다고 판단되는 충분한 근거가 있는 경우
④기타 법에 의해 요구된다고 선의로 판단되는 경우
제8조 개인 정보의 파기절차 및 방법
회사는 수집 및 이용목적이 달성된 개인정보를 지체 없이 파기하며 파기 절차와 방법은 다음과 같습니다.
①파기절차
회원이 회원가입 등을 위해 입력한 정보 또는 본인확인기관 등의 제휴사로부터 제공받은 정보 등 회사가 수집/이용한 정보는 이용목적이 달성된 후 내부 방침 및 기타 관련 법령에 의한 보관 기간 동안 저장된 후 파기됩니다.
②파기방법
- 종이에 출력된 개인 정보는 분쇄기로 분쇄하거나 소각을 통하여 파기합니다.
- 전자적 파일 형태로 저장된 개인 정보 기록은 재생할 수 없는 기술적 방법을 사용하여 삭제합니다.
제9조 이용자 및 법정대리인의 권리와 그 행사방법
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개인 정보의 제공 동의 철회를 위해서는 서비스 내 “회원 탈퇴” 또는 “계정 삭제”를 클릭하여 탈퇴를 진행하거나, 고객센터를 통해 개인 정보의 제공 동의 철회가 가능합니다. 또한, 등록되어 있는 자신 혹은 만 14세 미만 아동(법정대리인에 한함)의 개인 정보를 조회하거나 수정할 수 있습니다.
회원이 개인 정보의 오류에 대한 정정을 요청하신 경우에는 정정을 완료하기 전까지 당해 개인 정보를 이용 또는 제공하지 않습니다. 또한 잘못된 개인 정보를 제3 자에게 이미 제공한 경우에는 정정 처리결과를 제3자에게 지체 없이 통지하여 정정이 이루어지도록 하겠습니다.
회사는 회원 혹은 법정 대리인의 요청에 의해 해지 또는 삭제된 개인 정보는 제3조에 명시된 바에 따라 처리하고 그 외의 용도로 열람 또는 이용할 수 없도록 처리하고 있습니다.
제10조 개인 정보 자동 수집 장치의 설치/운영 및 거부에 관한 사항
회사는 맞춤화된 서비스를 제공하거나 편의성 증진을 목적으로 이용자의 정보를 저장하고 수시로 불러오는 '쿠키(Cookie)'를 사용할 수 있습니다. 쿠키(Cookie)는 웹사이트를 운영하는데 이용되는 서버가 이용자의 브라우저에게 보내는 아주 작은 텍스트 파일로서 이용자 컴퓨터의 하드 디스크에 저장됩니다.이용자가 회사와 관련된 웹 사이트에 방문할 경우 웹 사이트 서버는 이용자의 하드 디스크에 저장되어 있는 쿠키의 내용을 읽어 이용자의 환경설정을 유지하고 맞춤화된 서비스를 제공할 수 있게 됩니다.
이용자는 웹 브라우저에서 옵션을 변경함으로써 모든 쿠키를 허용하거나 쿠키가 저장될 때마다 확인을 거치거나 또는 모든 쿠키의 저장을 거부하는 등 쿠키(Cookie) 사용에 대해 자율적으로 선택할 수 있습니다.
그러나 쿠키의 저장을 거부할 경우 회사가 제공하는 일부 서비스 이용에 있어 제한이 발생할 수 있습니다.
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회사는 해킹이나 컴퓨터 바이러스 등에 의해 회원의 개인 정보가 유출되거나 훼손되는 것을 막기 위해 최선을 다하고 있습니다.
개인 정보의 훼손에 대비해서 자료를 수시로 백업하고 있고 최신 백신 프로그램을 이용하여 회원의 개인 정보나 자료가 유출되거나 손상되지 않도록 방지하고 있으며 암호 알고리즘 등을 통하여 네트워크상에서 개인 정보를 안전하게 전송할 수 있도록 하고 있습니다. 그리고 침입차단시스템을 이용하여 외부로부터의 무단 접근을 통제하고 있으며, 기타 시스템적으로 안정성을 확보하기 위한 가능한 모든 기술적 장치를 갖추려 노력하고 있습니다.
회사는 회원의 개인 정보 관련 취급을 담당자에 한정시키고 있고 이를 위한 별도의 비밀번호를 부여하여 정기적으로 갱신하고 있으며 담당자에 대한 수시 교육을 통하여 회사의 개인 정보 처리(취급) 방침의 준수를 항상 강조하고 있습니다.
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회사가 제공하는 서비스는 디바이스 기기를 기반으로 한 서비스입니다. 디바이스 기기 분실 시 개인 정보가 유출될 수 있으므로 디바이스 기기를 분실하지 않도록 주의하셔야 하며, 화면 잠금 기능 또는 패턴 기능 등의 보안 서비스를 설정하셔서 사용하시는 것을 권장합니다.
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제12조 개인 정보 관리 책임자 및 담당자의 연락처
개인정보 관리 및 책임자
이 름 : Yongbin Kang
소 속 : Business Management Department
직 책 : Senior Operations Manager
이메일: kangyongbin@elex-tech.com
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회사는 회원의 개인 정보와 관련하여 회원 여러분들의 의견을 수렴하고 있으며 불만을 처리하기 위하여 모든 절차와 방법을 마련하고 있습니다.
회원은 상단에 명시한 "회사의 개인 정보 관리 책임자 및 담당자의 소속, 성명 및 연락처"항을 참고하여 전화, 1:1문의 등의 정해진 절차를 통해 불만사항을 신고할 수 있고 회사는 회원의 신고사항에 대하여 신속하고도 충분한 답변을 해 드릴 것입니다.
기타 개인정보침해에 대한 신고나 상담이 필요하신 경우에는 아래 기관에 문의하시기 바랍니다.
- 개인정보침해신고센터 (http://privacy.kisa.or.kr / 국번없이 118)
- 개인정보분쟁조정위원회 (http:// www.kopico.go.kr / 국번없이 1833-6972)
- 대검찰청 사이버수사과 (http://www.spo.go.kr / 국번없이 1301)
- 경찰청 사이버안전국 (http://cyberbureau.police.go.kr / 국번없이 182)
제14조 기타
‘회사’의 개인 정보 처리(취급) 방침은 법률 및 지침 변경이나 회사의 내부 방침 변경 등으로 인하여 내용의 추가, 삭제 및 수정이 될 수 있으며, 이 경우 ‘회사’는 개정 최소 7일전부터 고지할 것입니다.
[부칙]
본 방침은 2021년 4월 1일부터 시행됩니다.
《甲方遊戲使用者個人資料及隱私保護政策》
請注意：本隱私政策僅適用於處理台灣地區境內的《陰屍路：倖存者》的用戶的個人信息的情形。
歡迎您（或稱「用戶」）使用由智娛互動科技有限公司（以下簡稱「我們」或「智娛」）提供的《陰屍路：倖存者》網路遊戲（以下簡稱「遊戲」或「產品」）服務！
最近更新日期：2021年02月19日。
如果您有任何疑問、意見或建議，請通過以下聯繫方式與我們聯繫：
電子郵件：service@smartplay.com.tw
電 話：02-2718-0003
傳 真：02-2718-0070
本隱私政策將説明您瞭解以下內容：
• 我們如何蒐集和利用您的個人資料
• 我們如何使用 Cookie 和同類技術
• 我們如何共用、轉讓、公開揭露您的個人資料
• 我們如何保護您的個人資料
• 您的權利
• 我們如何處理兒童的個人資料
• 您的個人資料如何在全球範圍轉移
• 本隱私政策如何更新
• 如何聯繫我們
我們深知個人資料對您的重要性，並會盡全力保護您的個人資料安全可靠。我們致力於維持您對我們的信任，恪守以下原則，保護您的個人資料：權責一致原則、目的明確原則、選擇同意原則、最少夠用原則、確保安全原則、主體參與原則、公開透明原則等。同時，我們承諾，我們將按業界成熟的安全標準，採取相應的安全保護措施來保護您的個人資料。
請在使用我們的產品前，仔細閱讀並瞭解本隱私政策。
• 我們如何蒐集和利用您的個人資料
我們僅會出於本隱私政策所述的以下目的，遵循合法、正當、必要的原則，蒐集、處理和利用遊戲功能所必要的您的個人資料：
o 遊戲登錄
當您登錄遊戲時，我們會蒐集您的登錄設備資訊，包括但不限於IMEI號碼、Mac位址或Openudid用於標記或驗證您的遊戲用戶身份。
您登錄遊戲後我們鼓勵您綁定GameCenter帳戶，以使用此帳戶在多臺設備上玩遊戲保護您的遊戲進度；開啟帳號鎖功能時蒐集郵件地址通過發送驗證碼來設定帳號安全密碼，來保護您的帳號安全；您也可以設置關聯手機和關聯郵件。這些綁定、關聯和補充提供的個人資料由您主動提供，會增加您帳號的安全性並便利您在更換設備繼續遊戲進程。如您拒絕提供，並不會影響您享受遊戲服務。
如果您是安卓版遊戲用戶，鑒於安卓版遊戲由多家遊戲發行通路商負責營運，您將根據不同通路商使用不同安卓通路商的使用者註冊和登錄系統登錄遊戲。當您登錄遊戲時向安卓通路商提交的個人資料以及通路商對您的個人資料的蒐集範圍、利用目的和保護原則，以通路商公佈的隱私政策為準，請您務必仔細閱讀。通路商蒐集您的個人資料並不與我們共用。
如果您是Google平台遊戲用戶，您將根據Google平台規則註冊和登入系統登入遊戲，當您登入遊戲時提交的Google平台個人資料包括【帳戶名稱、用戶頭像、郵箱地址】，我們對上述個人資料的使用目的僅限於【在使用者的Google遊戲帳號中建立、刪除和修改遊戲活動記錄，實現跨裝置遊戲同步、社群分享等功能】。
o 消費和交易
如您選擇遊戲中的消費和交易服務：
■ 如您以新臺幣購買虛擬貨幣，對於IOS版遊戲用戶，我們會蒐集您的儲值紀錄資訊，以便您查詢您的交易紀錄。對於IOS版遊戲使用者，您的儲值紀錄由通路商蒐集和利用，具體以通路商公開的隱私政策為準。
■ 對於您在遊戲內有關虛擬資產的消費和交易，我們會保留您的消費和交易紀錄，同時盡最大程度保護您的虛擬資產的安全。
o 遊戲社交
■ 遊戲中您可以使用添加好友、即時通訊以及資訊發佈的社交功能。使用這些服務時，您的個人資料（如暱稱、性別、頭像照片等）將會被查詢或公開。此外，您可以在遊戲中通過文字、圖片、語音、影片及其他方式與好友互動，您也可以在遊戲中或遊戲論壇進行文字、圖片、語音、影片形式的資訊發佈，請您注意在資訊發佈時謹慎揭露涉及個人的隱私性或敏感性資訊。您的通信內容和發佈內容將授權我們出於資訊內容安全的目的進行儲存和審查。
■ 如您希望透過語音、影片與其他遊戲玩家互動、直播或者錄製影片，在您授權同意後，本服務會訪問您設備的麥克風、攝像頭，為您提供語音聊天、直播互動、影片錄製等功能。
o 客戶服務
• 為了向您提供遊戲服務，我們客服人員以及遊戲中的熱心用戶擔任的遊戲MOD將使用您主動提供的電子郵件位址、手機號碼、社群帳號等方式與您聯繫。同時，為了驗證您的身份以及解決您的客戶服務需求，我們可能還需要您提供遊戲帳號、身份證資訊、消費紀錄等。
o 提供遊戲服務
• 當您登錄帳號開始遊戲時，我們將蒐集您的遊戲操作資訊，包括登錄日誌、物品日誌、遊戲對局資訊、交紀錄、消費紀錄等，以便您能夠在客戶端查看您的遊戲歷史紀錄，同時，我們也會使用這些遊戲操作資訊用於遊戲營運統計分析、客服投訴處理及其他遊戲安全分析。
• 我們可能隨時在遊戲內或遊戲外（例如論壇）發起一系列活動，例如用戶滿意度調查、用戶體驗計畫、邀請參加測試、參與競賽報名或促銷活動等，您可以根據意願自主決定參與並按照我們要求提供個人資料，包括但不限於年齡、性別、聯繫地址、職業、教育背景等。
o 安全保障及改善產品或服務。
• 為保障您正常使用我們的服務，維護遊戲基礎功能的正常運行，優化遊戲產品性能，提升您的遊戲體驗並保障您的帳號安全，打擊破壞遊戲公平環境或干擾、破壞遊戲服務正常進行的行為，我們將蒐集您在使用本服務時的設備資訊或個人行為資訊，包括：
■ 設備的軟硬體資訊以及您通過開啟的設備設置允許我們接收的資訊，例如，設備型號、作業系統版本、設備識別字（如IDFA或IDFV）等資訊；軟體的版本號、瀏覽器類型。
■ 設備連接和網路狀態資訊，如使用的語言或IP位址。
■ 服務日誌資訊。我們會記錄您使用我們產品的時間和上一次使用時間，以及您在我們的產品中查看和停留資訊，遊戲進程及遊戲崩潰紀錄，以便我們優化產品和服務。
o 設備許可權
• 我們在遊戲安裝時不會向您獲取任何設備許可權，在遊戲使用過程中，如果需要某些設備許可權，我們向您說明用途並取得您的同意，您開啟這些許可權即代表您授權我們可以蒐集和利用這些資訊來實現相應功能。包括：我們需要獲得您的設備讀寫儲存許可權以便儲存圖片檔；讀取您的本機號碼和設備ID，以保證帳號登錄的安全性，但我們不會讀取您的通話狀態或撥打其他號碼或終止通話；獲得您的地理位置資訊在遊戲中的社交功能展現您所在的城市；獲得麥克風和攝像頭許可權以便開啟語音聊天、直播互動、視頻錄製等功能；我們如需在應用內安裝其他應用亦會獲得您的同意。您可以通過設備設置取消部分授權，我們則無法為您提供上述與這些授權所對應的功能。
o 其他
■ 鑒於我們向您提供的功能和服務是不斷更新和發展的，如果某一功能或服務未在前述說明中且蒐集了您的資訊，我們會通過頁面提示、交互流程等方式另行向您說明資訊蒐集的內容、範圍和目的，以獲得您的同意。
■ 但是，根據相關法律法規及國家標準，以下情形中，我們可能會蒐集、處理的相關個人資料無需徵求您的授權同意：
■ 法律明文規定；
■ 與您有契約或類似契約之關係，且已採取適當之安全措施；
■ 所收集的個人資訊是您自行向社會公眾公開的；
■ 學術研究機構基於公共利益為統計或學術研究而有必要，且資料經過提供者處理後或經蒐集者依其揭露方式無從識別特定之當事人；
■ 經您同意；
■ 為增進公共利益所必要；
■ 個人資料取自於一般可得之來源；
■ 對您權益無侵害。
• 我們如何使用 Cookie 和同類技術
o Cookie
• 為確保網站正常運轉，我們會在您的電腦或行動設備上儲存名為 Cookie 的小資料檔案。Cookie 通常包含識別字、網站名稱以及一些號碼和字元。我們借助於 Cookie，可能用於記住您的身份，分析您使用我們服務的情況，根據您的行為偏好為您提供廣告優化等。
• 我們不會將 Cookie 用於本隱私政策所述目的之外的任何用途。您可根據自己的偏好管理或刪除 Cookie。有關詳情，請參見 AboutCookies.org。您可以清除電腦上保存的所有 Cookie，大部分網路瀏覽器都設有阻止 Cookie 的功能。但如果您這麼做，則需要在每一次訪問我們的網站時親自更改用戶設置。同時，您仍然將收到廣告，只是這些廣告與您的相關性會降低。
o Do Not Track（請勿追蹤）
• 很多網路瀏覽器均設有 Do Not Track 功能，該功能可向網站發佈 Do Not Track 請求。目前，主要網際網路標準組織尚未設立相關政策來規定網站應如何應對此類請求。但如果您的瀏覽器啟用了 Do Not Track，那麼我們的所有網站都會尊重您的選擇。
• 我們如何共用、轉讓、公開揭露您的個人資料
o 共用
• 我們不會與智娛以外的任何公司、組織和個人分享您的個人資料，但以下情況除外：
■ 在獲取明確同意的情況下共用：獲得您的明確同意後，我們會與其他方共用您的個人資料。
■ 我們可能會根據法令規定，或按政府主管機關的強制性要求，對外共用您的個人資料。
■ 與我們的關係企業共用：您的個人資料可能會與智娛的關係企業共用。我們只會共用必要的個人資料，且受本隱私政策中所聲明目的的約束。關係企業如要改變個人資料的處理目的，將再次徵求您的授權同意。
■ 與授權合作夥伴共用：僅為實現本隱私政策中聲明的目的，我們的某些服務將由授權合作夥伴提供。我們可能會與合作夥伴共用您的某些個人資料，以提供更好的客戶服務和使用者體驗。目前，我們的授權合作夥伴包括以下類型：
■ 廣告、分析服務類的授權合作夥伴。我們會基於合法蒐集的個人資料，授權協力廠商廣告或分析類服務夥伴，通過資訊系統、演算法等非人工自動決策技術實現標籤化或畫像處理，從而做出的自動決策決定（如商業化資訊推送），如果您不希望參與此類定向廣告資訊推送，請通過第九部分的聯繫方式要求我們作出解釋，我們也將提供適當的救濟方式。
■ 供應商、服務提供者和其他合作夥伴。我們將資訊發送給在全球範圍內支持我們業務的供應商、服務提供者和其他合作夥伴，這些支援包括提供技術基礎設施服務、分析我們服務的使用方式、衡量廣告和服務的有效性、提供客戶服務、支付便利或進行學術研究和調查。例如：為我們提供國內提供資訊分發以及緩存服務以及國際伺服器租用服務的供應商。我們鼓勵您通過在Facebook、Twitter、YouTube透過按讚或訂閱的形式支持我們的遊戲，如果您進行按讚或訂閱，您的基本帳戶資訊將與這些平台共用。我們將於提供支付管道和功能的ApplePay共用您的交易資訊。
■ 其他接入協力廠商服務的情形。例如，為實現本隱私政策中聲明的目的，我們可能會接入協力廠商SDK服務，並將我們依照本隱私政策蒐集您的某些個人資料共用給該等協力廠商，以便提供更好的客戶服務和使用者體驗。該等協力廠商服務由相關的協力廠商負責營運。您使用該等協力廠商服務（包括您向該等協力廠商提供的任何資訊），須受協力廠商服務條款及隱私政策約束，您需要仔細閱讀其條款。本隱私政策僅適用於我們所蒐集的個人資料，並不適用於任何協力廠商提供的服務或協力廠商的資訊使用規則。如您發現這些協力廠商服務存在風險時，建議您終止相關操作以保護您的合法權益。
• 對我們與之共用個人資料的公司、組織和個人，我們會與其簽署嚴格的保密協定，要求他們按照我們的說明、本隱私政策以及其他任何相關的保密和安全措施來處理個人資料。
o 轉讓
• 我們不會將您的個人資料轉讓給任何公司、組織和個人，但以下情況除外：
■ 在獲取明確同意的情況下轉讓：獲得您的明確同意後，我們會向其他方轉讓您的個人資料；
■ 在涉及合併、收購或破產清算時，如涉及到個人資料轉讓，我們會在要求新的持有您個人資料的公司、組織繼續受此隱私政策的約束，否則我們將要求該公司、組織重新向您徵求授權同意。
o 公開揭露
• 我們僅會在以下情況下，公開揭露您的個人資料：
■ 獲得您明確同意後；
■ 基於法律的揭露：在法律、法律程式、訴訟或政府主管部門強制性要求的情況下，我們可能會公開揭露您的個人資料。
• 我們如何保護您的個人資料
o 我們已使用符合業界標準的安全防護措施保護您提供的個人資料，防止資料遭到未經授權訪問、公開揭露、使用、修改、損壞或丟失。我們會採取一切合理可行的措施，保護您的個人資料。例如，在您的設備與伺服器之間交換資料（如信用卡資訊）時受 SSL 加密保護；我們同時會使用加密技術確保資料的保密性；我們會使用受信賴的保護機制防止資料遭到惡意攻擊；我們會部署存取控制機制，確保只有授權人員才可訪問個人資料；我們會瞭解和分析您設備安裝的應用資訊和運行的進程資訊，以預防病毒、木馬等惡意程式。
o 我們的資料安全能力：我們構建強大的資料安全保護體系，包括對使用者資訊進行識別、加密保存、資料存取權限劃分；制定內部資料管理制度和操作規程，從資料的獲取、使用、銷毀都有嚴格的流程要求，避免使用者隱私資料被非法使用；確定接觸使用者個人資料的各部門及其負責人安全管理責任；建立使用者個人資料蒐集、利用及其相關活動的工作流程和安全管理制度； 對工作人員及代理人實行許可權管理，對批量匯出、複製、銷毀個人資料實行審查，並採取防洩密措施；妥善保管記錄使用者個人資料的紙介質、光介質、電磁介質等載體，並採取相應的安全儲存措施；對儲存使用者個人資料的資訊系統實行接入審查，並採取防入侵、防病毒等措施；定期對員工開展個人資料保護的相關培訓。
o 我們會採取一切合理可行的措施，確保未蒐集無關的個人資料。我們只會在本隱私政策所述目的所需的期限內保留您的個人資料，除非取得您的同意需要延長保留期或受到法律的允許。
o 網際網路環境並非百分之百安全，我們將盡力確保或擔保您發送給我們的任何資訊的安全性。如果我們的物理、技術、或管理防護設施遭到破壞，導致資訊被非授權訪問、公開揭露、篡改、或毀壞，導致您的合法權益受損，我們將承擔相應的法律責任。
o 在不幸發生個人資料安全事件後，我們將按照法律法規的要求，及時向您告知：安全事件的基本情況和可能的影響、我們已採取或將要採取的處置措施、您可自主防範和降低風險的建議、對您的補救措施等。我們將及時將事件相關情況以郵件、信函、電話、推送通知等方式告知您，難以逐一告知個人資料主體時，我們會採取合理、有效的方式發佈公告。
• 同時，我們還將按照 相關主管機關要求，主動上報個人資料安全事件的處置情況。
o 若您發現您的個人資料 遭揭露時，請您立即通過本隱私政策約定的聯繫方式與我們聯繫，以便我們及時採取相應措施。
• 您的權利
• 我們將按照中華民國相關的法律、法規、標準，參考其他國家、地區的通行做法，我們將努力保障您對自己的個人資料行使以下權利：
o 查詢或請求閱覽您的個人資料。
• 您可以通過「設置-帳號」查詢或請求閱覽 您的個人資料。如果您無法通過前述途徑訪問個人資料，您可以隨時通過第九部分的聯繫方式聯繫我們，我們將在合理期限內回覆您的訪問請求。
o 補充或更正您的個人資料。
• 您可以通過「設置-帳號」對您已綁定的帳號資訊及個人資料進行補充或更正 。如果您無法通過前述途徑更 正個人資料，您可以隨時通過第九部分的聯繫方式聯繫我們，我們將在合理期限內回覆您的更正請求。
o 刪除您的個人資料。
• 您可以隨時通過第九部分的聯繫方式聯繫我們，向我們提出刪除個人資料的請求，特別是在以下情況發生時：
■ 如果我們處理個人資料的行為違反法律法規；
■ 如果我們蒐集、利用您的個人資料，卻未取得您的同意；
■ 如果我們處理個人資料的行為違反了與您的約定；
■ 如果您不再使用我們的產品或服務，或您登出了帳號；
■ 如果我們不再為您提供產品或服務。
• 若我們決定響應您的刪除請求，我們還將同時通知從我們獲得您的個人資料的實體，要求其及時刪除，除非法律或法規另有規定，或這些實體獲得您的獨立授權。
• 當您從我們的服務中刪除資訊後，我們可能不會立即備份系統中刪除相應的資訊，但會在備份更新時刪除這些資訊。
o 數據保留政策
•我們在製定個人資訊保存期時，會考慮以下準則:蒐集資訊目的；
•記錄保留的合理期限，以示我們已履行對您應承擔以及法律規定的義務。
•提出賠償或相關訴訟的任何時限；以及
•法律要求或允許的或政府機關、行業組織或協會建議的任何資訊保留期。
•[如果您連續150個自然日未登入或使用本應用程式，且您的市政廳等級低於或等於10級，並且您未在遊戲內進行任何儲值，我們會將您的帳號資訊進行刪除或匿名處理，並解除綁定。我們的第三方服務提供商會在您提出請求或查詢之日起一年內刪除您提供的與客戶服務請求或查詢相關的任何個人資訊。 ]
o 改變您授權同意的範圍。
• 對於 您的個人資料的蒐集和利用，您可以隨時 收回您的授權同意或請求停止蒐集、處理或利用您的個人資料。您可以通過更改手機設備中的相機、麥克風、通訊錄等存取權限或更改瀏覽器功能設置、更改產品的設置選項，或者向我們第九部分的聯繫方式發送通知的方式改變授權同意的範圍。當您收回同意後，我們將不再處理相應的個人資料。但您收回同意的決定，不會影響此前基於您的授權而開展的個人資料處理。
o 個人資料主體登出帳戶
• 您隨時通過第九部分的聯繫方式申請登出帳戶。在註銷帳戶之後，我們將停止為您提供產品或服務，並依據您的要求，刪除您的個人資料或進行匿名化處理，法律或法規另有規定 者除外。
• 請注意，若您在登出時存在需要您履行義務的事宜，且在法律法規允許的範圍內，您的註銷申請不會被立即支持。當您確認登出成功後，帳戶資訊、個人身份證資訊、交易紀錄等將無法恢復或提供；但您仍應對您在註銷帳號前且使用平臺服務期間的行為承擔相應責任。
o 個人資料主體獲取個人資料副本
• 您有權在中華民國法律法規支持範圍內獲取我們所蒐集的您的個人資料副本，您可以透過聯繫我們索取上述資訊的副本。
• 在技術可行的前提下，例如資料介面匹配，我們還可按您的要求，直接將您的個人資料副本傳輸給您指定的協力廠商。
o 回應您的上述請求
• 為保障安全，您可能需要提供書面請求，或以其他方式證明您的身份。我們可能會先要求您驗證自己的身份，然後再處理您的請求。一般情況下我們將在三十天內回覆您的權利請求。如您不滿意，還可以通過第九部分的聯繫方式進行投訴。
• 對於您合理的請求，我們原則上不收取費用，但對多次重複、超出合理限度的請求，我們將視情況收取一定成本費用。對於那些無端重複、需要過多技術手段（例如，需要開發新系統或從根本上改變現行慣例）、給他人合法權益帶來風險或者非常不切實際（例如，涉及備份磁帶上存放的資訊）的請求，我們可能會予以拒絕。
• 請注意，我們響應您的上述請求僅針對由我們按照本隱私政策蒐集和產生的個人資料。如果是由通路商蒐集、利用的個人資料，請您按照通路商公開的隱私政策向通路商主張您的權利。
o 在以下情形中，按照中華民國法律法規要求，我們將無法回應您的請求：
■ 與國家安全、國防安全直接相關的；
■ 與公共安全、公共衛生、重大公共利益直接相關的；
■ 與犯罪偵查、起訴、審判和判決執行等直接相關的；
■ 有充分證據表明您存在主觀惡意或濫用權利的；
■ 響應您的請求將導致您或其他個人、組織的合法權益受到嚴重損害的；
■ 涉及商業秘密的。
• 我們如何處理 未成年的個人資料
o 我們高度重視防範未成年人沉迷遊戲以及未成年人個人資料的保護問題。我們的服務僅限20歲以上的用戶使用，如果您未滿20歲，請您立即停止使用我們的服務。
o 我們將統一視20 歲以下之用戶為未成年人 ，我們原則上不會蒐集和處理未成年 的個人資料，除非得到未成年人以及其法定代理人的同意。
o 您應明確瞭解，若我們在服務過程中發現或懷疑您未滿20 歲 ，則我們可以隨時中止或終止向您提供服務，直至您向我們提供您已滿20 歲的證明或您以及您的法定代理人同意我們蒐集您的個人資料。如果我們發現自己在不知情的情況下蒐集 未成年的個人資料，則會設法儘快刪除相關資料。
• 您的個人資料如何在全球範圍轉移
o 我們在中華民國境內蒐集和產生的個人資料將在中華民國境內儲存。
o 基於遊戲的性質為國際同服策略對戰遊戲，我們有可能在中華民國法律允許之範圍內，將您的個人註冊資訊以及在遊戲中產生的紀錄或日誌資訊（如登錄日誌、物品日誌等）等個人資料傳輸到境外伺服器。屆時，我們將遵循出境地相關法律法規的要求，確保您的個人資料得到在中華民國境內足夠同等的保護，包括但不限於履行 相關主管機關要求的個人資料安全影響評估要求，並根據要求進行備案手續，在跨境資料轉移之前實施資料去標識化等安全舉措等。
o 如果基於您作為個人資料主體的國籍或其他原因，需適用中華民國法律之外的其他準據法管轄，我們建議您諮詢適用法國家相關專家，如無法確保您的個人資料受到您所主張的充分的保護時，請您終止使用我們的服務。
• 本隱私政策如何更新
o 請您理解，由於我們的遊戲服務不斷更新和發展，我們將努力貫徹「隱私保護設計」的理念，完善我們的產品設計，通過頁面提示、公告或交互流程等方式及時向您說明個人資料蒐集的內容、範圍和目的，作為本隱私政策的必要補充。
o 未經您明確同意，我們不會削減您按照本隱私政策所應享有的權利。我們會發佈對本隱私政策的更新版本。對於重大變更，我們還會提供更為顯著的通知（包括對於某些服務，我們會通過電子郵件發送通知，說明本隱私政策的具體變更內容）。
o 本隱私政策的重大變更包括但不限於：
■ 我們的服務模式發生重大變化。如處理個人資料的目的、處理的個人資料類型、個人資料的使用方式等；
■ 我們在所有權結構、組織架構等方面發生重大變化。如業務調整、破產併購等引起的所有者變更等；
■ 個人資料共用、轉讓或公開揭露的主要對象發生變化；
■ 您參與個人資料處理方面的權利及其行使方式發生重大變化；
■ 我們負責處理個人資料安全的責任部門、聯絡方式及投訴管道發生變化時；
■ 個人資料安全影響評估報告表明存在高風險時。
• 如何聯繫我們
o 如果您對隱私政策有任何疑問、意見或建議，請透過以下方式與我們聯繫，一般情況下，我們將在十五天內回覆。
智娛互動科技有限公司
聯繫地址：台北市松山區敦化北路170號3樓
個人資料保護專員：Mandy Tsai
o 如果您對我們的回覆不滿意，特別是我們的個人資料處理行為損害您的合法權益，且協商無法達成一致，任何一方均可將有關爭議提交至臺灣臺北地方法院訴訟解決。